Refund Policy

30-day money-back guarantee

If you are not satisfied with Mapello Pro, you may request a full refund within 30 days of your first payment. This applies to both monthly and yearly plans.

The 30-day window is counted from the date of your initial subscription payment — not from the start of any trial period, and not from a renewal date.

How to request a refund

Log in and go to Account settings. In the Subscription section you will see a "Request a refund" link while you are within the 30-day window. Click it and confirm — no email, no waiting, no back-and-forth.

Refunds are submitted to our payment provider (Paddle) for review. Once approved, the amount is returned to your original payment method within 5–10 business days, depending on your bank or card issuer.

What happens when a refund is approved

• Your Pro access ends immediately when you submit the request.
• Your account reverts to the free plan (up to 3 map exports, up to 5 saved projects).
• Any SVG files you have already exported remain yours — they have no dependency on Mapello's servers.
• Your saved projects are kept and accessible on the free plan, up to the free plan limit.

After the 30-day window

Refunds are not available after the 30-day window has passed. You can still cancel your subscription at any time from Account settings; cancellation stops future charges and lets you keep Pro access until the end of the current billing period.

Renewals

The money-back guarantee applies only to the first payment of a new subscription. Renewal charges are not refundable. If you do not wish to renew, cancel before your renewal date.

Questions

If you have any questions or run into trouble with the self-service flow, please reach out via the contact page.